Shipping Policy
Welcome to Aniverse! We're thrilled you're here and excited to get your items to you quickly and safely. This policy outlines everything you need to know about how we process, ship, and deliver your orders within India.
1. Processing Time
Order Verification & Quality Check: All orders are subject to a processing time before shipment. This typically takes [1-3] business days (excluding weekends and holidays) from the date the order is placed.
High-Volume Periods: During holidays, new product launches, or major sales events, processing times may be extended. We will announce any significant delays on our website.
Notifications: Once your order is processed and ready to ship, you will receive a Shipping Confirmation email containing your tracking number.
2. Shipping Rates & Delivery Estimates (Within India)
We only ship within India. Shipping rates are based on your selection at checkout.
| Shipping Method | Estimated Delivery Time (After Processing) | Cost |
| Standard Shipping | [5-8] business days | FREE |
| Expedited Shipping | [2-4] business days | ₹99 |
Note: Delivery times are estimates and may be subject to delays beyond our control (e.g., carrier delays).
3. Shipping Carriers
Service Area: We ship exclusively within India.
Free Shipping: We offer Free Standard Shipping on all orders.
Carrier: We primarily use [e.g., Delhivery, Blue Dart, and India Post] for domestic deliveries.
4. Tracking Your Order
* You will receive a Shipping Confirmation email with a tracking number as soon as your label is created.
* Please allow up to [48] hours for the tracking information to update once you receive the email.
* You can track your order directly on the carrier's website or through the link provided in your email.
5. Lost, Stolen, or Damaged Packages
Damage/Issues: If your order arrives damaged, please contact us immediately within [48] hours of delivery at [aniversemerchofficial@gmail.com] with your order number and photos of the damage.
Lost/Stolen: Aniverse is not responsible for packages marked as "delivered" by the carrier that are subsequently lost or stolen.
* If your package is lost or stalled in transit, please contact us so we can assist in filing a claim with the carrier.
* If a package is confirmed "delivered" but you cannot locate it, please check with neighbors, building management, or your local post office before contacting us.
6. Incorrect Shipping Address
Customer Responsibility: It is the customer's responsibility to ensure the shipping address is entered correctly.
Changes: If you notice an error in your address before the order ships, please contact us immediately at aniversemerchofficial@gmail.com. We will do our best to correct it.
Re-Shipping: If an order is returned to us due to an incorrect or undeliverable address provided by the customer, the customer will be responsible for the new shipping fees to re-ship the order.
Need Further Assistance?
If you have any questions or concerns regarding your order's shipping, please don't hesitate to contact the Aniverse team at:
